Aspect Telecom Engineer

Our client in the Denver area is searching for a talented telecom engineer that has experience with the Aspect product line. (Aspect ACD, Aspect ECS, and Aspect eWFM)

This is long term contract position with a Fortune 500 company!

.* Contract rate is $41.00 an hour W2.*

This individual will support our client s Aspect ACD, Aspect ECS, and Aspect eWFM applications. You will be supporting users and determining solutions for reoccurring issues within the ACD system. This process would include investigating, planning, implementing, and testing contact center applications, telecommunications hardware and software.

Requirements:

2+ years experience in programming on enterprise or department Servers or systems preferred with 2 or more years of closely related Call Center Technology Integration Systems Engineering experience.

Aspect ACD

Aspect ECS and Contact Server 6.x

Aspect eWFM

Have a basic understanding of IVR and telephony interfaces to CTI systems

Demonstrated experience supporting a complex contact center environment.

Understanding of telephony environment as a whole (ACD, IVR, Oracle, UNIX, voice network, etc.)

Telecommunications voice network/PBX/ACD

Working knowledge of Microsoft s desktop applications suite, UNIX, SQL Server and Oracle

Excellent communication skills, written and verbal

For an immediate interview with our client, email your MS Word resume to (see below)

Related terms: Aspect, Telecom Engineer, Telecommunications, Call Center, IVR, CTI Systems, voice network, Denver, Colorado, boulder