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Job Title
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Recovery Collector II
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Date
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2009-12-10 |
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Company
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Fifth Third Bank
(View All Jobs)
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Location
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Grand Rapids,
MI
49599
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Category
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Retail
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Posted by
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MikeSW |
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Job Description
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GENERAL FUNCTION: Under general supervision, collects and documents delinquent accounts in accordance with departmental, investor and legal guidelines, ensuring attainment of the company goals. Collects on multiple products utilizing multiple systems. Collects on charge-off and Agency placements and may collect on early, mid or late stages of delinquency to include loss mitigation, foreclosures, repossessions, pre charge-off, charge-off, recovery, bankruptcy, or legal and act as a liaison between Agencies and Fifth Third Bank. Position has direct impact to bank losses and recoveries in excess of 400MM per year. DUTIES & RESPONSIBILITIES:
* Contact delinquent customers to obtain payment commitments.
* Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management.
* Identify, evaluate, and resolve reasons for delinquency.
* Evaluate data provided on brokers price opinions and appraisals to determine fair market values of properties. This information may be used for analyzing short payoffs, deed in lieu of foreclosure or other situations requiring current market value of an asset.
* Utilize cross sell of alternative loan products to reduce losses and promote continued business when applicable.
* Record all collection efforts via the collection system.
* Recommend additional actions with Management assistance on delinquent accounts.
* Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate.
* Conduct research and access credit bureau information, folders, bank statements, applications and third-party vendor services to assist in interpreting data, perfect customer contact and make strategic actionable decisions. Execute a plan to collect delinquent accounts.
* Processes tickets for physical check payments, payoffs, re-ages and other demographic information.
* Acts as a liaison between the bank and its Affiliates, ensuring that policy and procedures are followed.
* Skip trace accounts when applicable.
* Reviews daily reports to identify job performance and tasks.
* Successfully completes assigned projects using business-related applications such as Amtrak, Mobius, Crystal Reporting and/or Excel.
* Train new employees on collections within unit/level of collections.
* Mentor less experienced collectors. SUPERVISORY RESPONSIBILITIES: None
KNOWLEDGE & SKILLS REQUIRED:
* High school diploma or equivalent.
* Minimum two-years collections experience.
* Excellent oral and written communication skills.
* Strong sales focus - ability to effectively negotiate.
* Strong attention to detail.
* Good mathematical and analytical skills.
* Strong knowledge of the keyboard, personal computers, and various software packages.
* Working knowledge of collection processes and procedures.
* Skip tracing abilities.
Job type: Full Time
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Recovery Collector II
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