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Job Title
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Telecommunications Manager
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Date
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2009-11-15 |
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Company
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Apex Systems, Inc
(View All Jobs)
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Location
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Denver,
CO
80299
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Category
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Telecommunications
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Posted by
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apexwestra |
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Job Description
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Apex Systems is currently looking for a Telecommunications Manager for a client of ours in the Denver area. This is a direct hire position looking to start as soon as possible.
# PBX: Maintains and troubleshoots Avaya 8700/8500 class media servers and gateways running CM 4.0 or higher. Directly manages PBX system administrators.
# Monitors performance and troubleshoots problems that impact switch availability.
# Performs routine maintenance procedures with minimal downtime to ensure system integrity.
# Upgrades and patches all Avaya products.
# Manages and plans installation projects on various levels for multiple locations.
# Telecom Networking: Orders, provisions, and terminates incoming circuits. Administers IP and T1 trunking to remote locations to maximize bandwidth.
# Call Routing: Writes, edits, and troubleshoots call vectors, VDNs, and hunt groups.
# Call Center Applications: Maintains and troubleshoots IP agent, and recording solution.
Requirements:
* Seven years experience in large Avaya/Lucent PBX systems and adjunct servers required. Communications Manager on s8700/s8500 systems, Call Center software, CMS, eCAS or CDR Software, voice recording systems, CTI applications, and Modular Messaging,
* Experience with the following telecom products a plus: Avaya Integration Management, Meeting Exchange and Cisco products.
* Ability to troubleshoot Avaya VoIP applications or networks.
* Ability to consult with business units on call processing optimization techniques for voice networks.
* Ability to use CM to monitor and troubleshoot network components or endpoints.
* Ability to configure trunk routing associated with digit manipulation.
* Ability to troubleshoot and maintain Carrier circuits using Avaya and Carrier provider tools.
* Knowledge of video conferencing a plus.
* Previous management experience required.
* Strong written and verbal communication skills.
* Knowledge of a wide variety of Avaya products or related technologies.
* Strong problem solving, installation, and troubleshooting skills.
* Ability to work with minimal supervision and communicate with staff and clients at all levels of the organization.
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