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Job Title
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Services Sales Manager - 704647
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Date
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2009-12-10 |
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Company
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Microsoft Corporation
(View All Jobs)
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Location
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Detroit,
MI
48299
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Category
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IT/Internet/Tech
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Posted by
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sttam |
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Job Description
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experience: Years
Total Compensation: $100K+
Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement.
The Services Sales Manager (SSM) is a highly motivated, result driven and dynamic leader that can motivate a team to drive new and renewal business of Microsoft Solutions and Offerings to our top customers helping them realize the potential use of their Microsoft products.
Primary responsibilities include: Developing, coaching and maintaining a highly successful sales team that produces a healthy Microsoft Enterprise Services pipeline; Driving development of account business/growth plans; Increasing customer satisfaction; Meeting externally billed services revenue commitments; Involvement in offering deployment and sales readiness efforts; Partnering closely with the Enterprise Services Resource Practice Mangers, Enterprise and HQ Sales teams and Operations; and Managing the Enterprise sales efforts including enterprise annuity business, sales processing, sales forecasting, penetration tracking and reporting and overall sales execution for their area of responsibility.
In addition, in order to understand the client business objectives, to ensure the delivery of quality services engagements, and to continuously benchmark and evolve the business over time, the SSM will drive interaction with clients at all levels of the organization.
The leadership outcome should result in Services business growth and ultimately long-term, predictable revenue growth. Success is measured by Services Sales quota/plan and Rhythm of the Business Scorecard metrics that are met or exceeded (as defined by FY commitments; by meeting or exceeding sales team targets; by the effective use of empowerment; by demonstration of sound business judgement; and by positive feedback or scores/ratings on Manager Feedback and WHI (Workgroup Health Index).
The SSM role adds value to customers by providing an executive presence and continuity to customers at the subsidiary or district level. Success in this regard is measured by customer satisfaction scores and anecdotal feedback, an expanded # of customer contacts and increased Services penetration into other areas of the customer’s business.
The SSM candidate must have reference ability experience growing and managing an enterprise services pipeline. The candidate must have superior, expert business development and business management skills. The candidate should demonstrate an expert level of proficiency in conflict and negotiation management. Depth of experience in a variety of applicable technologies is recommended and strong services business knowledge is needed. This individual must be able to understand and articulate Microsoft’s strategy and vision to a variety of audiences. Knowledge of Enterprise Services Sales frameworks is preferred.
The candidate will have a minimum of 5 years or more working experience in sales management OR services business development/delivery combined with a BA/BS degree or equivalent work experience.
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